Refunds and Returns Policy

Introduction

At VISGEE INNOVATION LABS LLP, we strive to ensure that you are completely satisfied with your purchase from https://puritygloss.com/. If for any reason you are not satisfied with your purchase, we are here to help. This policy outlines the process, conditions, and timeframes for product returns and refunds.

Return Conditions

1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Timeframe: You have 30 days from the date of delivery to initiate a return.
3. Non-returnable Items: Certain types of goods are exempt from being returned, including:

• Products that have been opened or used
• Perishable goods
• Customized or personalized items
• Sale items

Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at care@puritygloss.com with your order number, a description of the issue, and any supporting photos or evidence if applicable.
2. Return Authorization: Our customer support team will review your request and provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
3. Shipping: You are responsible for the cost of returning the item. Please ensure the item is securely packaged and sent via a trackable shipping method. We are not responsible for items lost or damaged during return shipping.

Return Address

Please send your returned item to the following address:

VISGEE INNOVATION LABS LLP
Shop No. 06, GDA Market, Patel Marg, Patel Nagar 1,
Ghaziabad, Uttar Pradesh, 201001, India

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund within 7 business days. The refund will be applied to your original method of payment.

Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at care@puritygloss.com with your order number and details of the defect or damage.

Cancellation Policy

Orders can be canceled before they are shipped. If you need to cancel your order, please contact us immediately at care@puritygloss.com with your order number. Once the order has been shipped, it cannot be canceled, and you will need to follow the return process outlined above.

Contact Information

If you have any questions or concerns about our refunds and returns policy, please contact us at:

VISGEE INNOVATION LABS LLP
Email: care@puritygloss.com
Address: Shop No. 06, GDA Market, Patel Marg, Patel Nagar 1, Ghaziabad, Uttar Pradesh, 201001, India

Effective Date: 15/07/2024

Thank you for shopping at https://puritygloss.com/. We appreciate your business and strive to provide the best products and services possible.